Privacy Policy Nagawon –
Our Commitment to Protecting Your Personal Information

1Introduction

Nagawon ("we", "our platform") is an online entertainment platform operator committed to protecting the privacy and personal data security of every registered member who uses our services. This Privacy Policy outlines our practices for collecting, using, disclosing, and safeguarding your personal information.

By using the Nagawon platform — whether through the website or mobile app — you agree to the collection and use of information as described in this policy. If you do not agree, please stop using our platform and contact the support team to close your account.

We recognize that your trust in us is not something to be taken lightly. That is why we strive to be fully transparent about what data we hold and why we need it.

2Personal Data We Collect

Nagawon collects personal information through several methods — directly from you during registration and use, and automatically through tracking technologies. The following are the types of data we collect:

3How We Use Your Data

Nagawon uses collected personal data solely for legitimate and necessary purposes. We do not use your data for any other purpose without obtaining your consent first.

• Account management — Creates, maintains, and secures your member account.
• Transaction processing — Accurately manages deposits, withdrawals, and your account's financial history.
• Identity verification — Complies with KYC requirements and financial fraud prevention laws.
• Customer support — Efficiently handles your enquiries, complaints, and support requests.
• Fraud detection — Detects suspicious activity and protects your account from unauthorized access.
• Platform improvement — Analyses usage patterns to improve the overall gaming experience.
• Account-related communications — Sends important notifications such as transaction confirmations and security updates.
• Responsible gaming — Monitors play patterns to identify and support members who may need assistance.

4Data Sharing and Disclosure

Nagawon does not sell, rent, or trade members' personal information to any third party for marketing purposes. However, there are limited situations where we need to share data with certain parties:

• Payment service providers — Required financial information is shared with licensed payment processors to facilitate deposit and withdrawal transactions.
• Technical service providers — Technical partners who help operate the platform infrastructure are bound by strict confidentiality agreements.
• Legal requirements — We will disclose information to authorities if required by law, court order, or to prevent fraud and financial crime.
• Business transfer — In the event of any business merger or acquisition, data will be transferred as part of the assets, with prior notice to members.

All third parties receiving data from Nagawon are required to comply with data protection standards equivalent to or stricter than those we uphold ourselves.

5Cookies & Tracking Technologies

The Nagawon platform uses cookies and similar tracking technologies to enhance user experience, analyse traffic, and ensure the security of your login session.

• Essential Cookies — Required for core platform functions such as login verification and session security. Cannot be disabled.
• Performance Cookies — Collects anonymised data on how users interact with the platform to help us identify issues and improvements.
• Functional Cookies — Saves your preferences such as language and display settings so they don't need to be reset each time you log in.

You can manage cookie settings through your web browser. Disabling essential cookies may affect certain features of the Nagawon platform.

6Data Security

Nagawon invests in comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. These include:

• 256-bit SSL data encryption for all communications between users and the server.
• Encryption of sensitive data stored in the database using strong encryption algorithms.
• Role-based access control — only staff who require access to specific data to perform their duties are permitted.
• 24/7 system monitoring to detect any intrusion attempts or unusual activity.
• Regular security audits conducted by independent cybersecurity experts.
• Two-factor authentication (2FA) available for all member accounts.

7Data Retention & Deletion Period

Nagawon retains your personal data for as long as necessary to fulfil the purpose of collection, meet legal obligations, resolve disputes, and enforce our agreements.

• Active account data — Retained for as long as your account remains active and operational.
• Data following account closure — Certain records are retained for up to seven (7) years after account closure to comply with Malaysia's legal requirements, particularly those relating to financial records.
• Technical data and logs — Retained for a maximum of 90 days before being automatically deleted.
• KYC Documents — Retained as required by anti-money laundering legislation.

When data is no longer needed and there is no legal obligation to retain it, Nagawon will securely delete or anonymize that data.

8Your Privacy Rights as a Nagawon Member

As a Nagawon member, you have the following rights regarding your personal data. To exercise any of these rights, please contact our customer support team.

9Children's Data Protection

The Nagawon platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we find that a person under 18 has registered an account by providing false information, we will promptly close the account and delete all associated data.

If you believe your child or someone underage has registered an account at Nagawon, please contact our customer support team immediately so that appropriate action can be taken.

10Privacy Policy Amendment

Nagawon reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Members will be notified of any significant amendments via their registered email or a prominent notice displayed on the platform at least 14 days before the changes take effect.

The "Updated" date at the top of this page will always reflect the date of the latest amendment. You are encouraged to review this page periodically. Continued use of the Nagawon platform after amendments take effect constitutes your acceptance of the revised policy.

11Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your privacy rights, our team is ready to assist through the following channels:

We aim to respond to all privacy-related inquiries within three (3) business days. For more complex cases requiring document review, this may take longer, but we will keep you updated on the progress.