Entertainment should be fun. nagawon believes every player deserves a safe, controlled, and balanced gaming experience. Here we explain how we support you — and what you can do to stay in control.
Gambling can be addictive. Only individuals aged 18 years and above are permitted to play. Only play with money you can afford to lose.
Self-Control Tools
All these tools are available directly in your account and can be activated at any time — no questions, no judgment.
Set the maximum amount you can deposit per day or per week. Once the limit is reached, the system will automatically block additional deposits until the reset period.
Decide how long you can play in a single session. When the time is up, the system will alert you and can automatically log you out to remind you to take a break.
Need a break? Take a break from the platform for 24 hours, 3 days, a week, or a month. During the break period, you will not be able to log in or make any transactions.
If you feel that gambling is seriously affecting your life, choose permanent self-exclusion. The account will be closed immediately and cannot be reopened.
View your full deposit, withdrawal, and betting history at any time. Full transparency helps you make fact-based decisions.
The nagawon support team is ready to listen and assist at any time via live chat. All responsible gaming discussions are handled with complete confidentiality.
Understanding Healthy Gambling
Responsible gaming means enjoying gambling as a form of entertainment, not as a way to make money or escape problems. It involves being aware of your own limits — financial, time, and emotional — and having the ability to stop when necessary.
At nagawon, we believe the majority of our players can enjoy the platform in a healthy and controlled way. However, we also recognise that some individuals may face challenges with gambling control — and for them, we are here to offer unconditional support.
It is important to understand that gambling should not be used as a primary source of income, a way to pay off debts, or an escape from personal problems. When used for these purposes, the risk of developing unhealthy habits increases significantly. nagawon wants all members to play with a clear head and a defined budget.
Basic Guide
Decide on an amount you are comfortable spending as entertainment — just like setting a budget for a movie or a dinner out. Use nagawon's deposit limit feature to enforce this limit automatically.
One of the most common traps is trying to recover lost money by continuing to play. This can lead to even greater losses. Accept losses as the cost of entertainment and stop when your limit is reached.
Don't play for extended periods without a break. Stepping away helps you reassess the situation more clearly and avoid decisions driven by pressure or momentary excitement.
Avoid placing bets when you are under the influence of alcohol, medication, or when you are in an emotionally unstable state. Sound judgement is key to a responsible gaming experience.
Gambling is just one of many entertainment activities. Make sure it does not take up time or attention that should be given to your family, work, or other important aspects of your life.
Self-Assessment
It is not always easy to recognise when gambling starts to move outside the safe zone. Here are some questions that can help you assess your situation. If you answer "Yes" to several of these, it may be time to consider seeking help.
Have you ever lying to family members or friends about how much time or money you have spent gambling?
Have you ever continuing to play after reaching the limit you set on your own, or after the money ran out?
Have you ever borrowing money or selling possessions solely for the purpose of gambling?
Do you feel restless, irritable, or uneasy when trying to cut down or stop gambling?
Has gambling affecting personal relationships, work, or health you significantly?
Have you ever used gambling as a way to escape stress, anxiety, or feelings of sadness?
How to Use the Tools
All self-control features are accessible through your account settings. Below is a summary of each tool and how it works.
Set a daily deposit limit (RM 50 – RM 5,000). Limit decreases take effect immediately. Limit increases require a 24-hour waiting period for your security.
Choose between 30 minutes and 8 hours. The system will send an alert 10 minutes before the limit is reached and automatically log you out after that.
Choose a period between 24 hours and 6 months. During the break period, your account remains active but you cannot log in, deposit, or place bets.
This decision is final and cannot be reversed. All eligible balances will be returned before the account is fully and permanently closed.
Are you concerned about someone close to you who may be struggling with a gambling problem? Signs to watch out for include:
If you recognise these signs in someone, approach them with compassion and without judgement. Encourage them to speak with the nagawon support team or seek professional help.
FAQ
We understand this topic can be sensitive. Here are answers to the most frequently asked questions by nagawon members.
Play Smart
Join over 500,000 members who enjoy online entertainment safely and responsibly with nagawon. Our self-control tools are always here for you.
By registering, you agree to play responsibly and comply with Terms and Conditions nagawon.